Help! I Mailed You But Did Not Get a Response

If you have waited more than 24 hours to receive a response from a member of our Customer Care team, it is likely that your mail provider is filtering out our responses.  Please take the following steps:

The recommended course of action is to set up a Customer Care account.  This free web-based platform allows you to login and see all tickets that you have sent in, and our responses.  

Follow these steps to set your account up:

When you are at

Click the Sign In button in the upper right hand corner. That will open a sign in window. 


 In the lower left of that pane, you should see "Have you emailed us? Get a password"

Click that link.

Fill in the email address that you have previously used to communicate with us.  Click Submit.


You should then see this on your screen. 


You will receive a welcome email. After that account is established, you can return to at any time, and sign in to view the status of any communication with us, or to start a new one.

If you do not get the welcome email, send us a separate email telling us you are not receiving your Customer Care account activation email.


Did we answer your question?  If not, please see the "Welcome" section for instructions on how to contact us.


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